Refund Policy

Last updated: April 15, 2026

No Refunds on Subscription Payments

We do not offer refunds on subscription payments. This applies to both monthly and annual billing cycles.

Why No Refunds

Every paid course on the platform includes free modules that are fully accessible without a subscription or credit card. These free modules demonstrate the content quality, depth, teaching approach, and technical level of the course. They serve as your trial.

We encourage you to complete the free modules before subscribing to ensure the training meets your expectations and learning goals.

Legal Basis

This policy is compliant with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 37(1)(a). Digital content delivery begins immediately upon subscription activation, and you acknowledge this at checkout.

Cancellation

You can cancel your subscription at any time through your account page. Upon cancellation, you retain access to all paid content until the end of your current billing period. After that, your account reverts to free-tier access — you keep your progress and any assets you downloaded.

Exceptions

If you experience a technical issue that prevents you from accessing paid content for an extended period and we are unable to resolve it, contact training@ridgelinecyber.com and we will assess your situation individually.